We won’t come back to you to place another bid… so make sure it’s your highest!
The auction will end at The Energy Ball on 6th April, with some live on the night
Disclaimer…. about payment etc?
Terms & Conditions
List our T&Cs here – **JO – CHECK WHAT DID FOR THE AUCTION**
**Guidelines to make sure we’ve covered them off**
DISTANCE SELLING GUIDELINES
how a customer can pay
delivery arrangements, costs and how long goods will take to arrive
the minimum length of their contract and billing period
conditions for ending contracts
how they can cancel and when they lose the right to cancel
if they will still need to pay reasonable costs for using a service after they cancel
a standard cancellation form, if they can cancel
conditions for money given as a deposit or financial guarantees
what digital content does (for example, the language it’s in or how to update software)
You must tell the customer they can cancel their order up to 14 days after their order is delivered. They do not need to give a reason for cancelling. If you do not tell the customer about their right to cancel, they can cancel at any time in the next 12 months. If you tell them about the right to cancel during these 12 months, they have 14 days to cancel from when you told them.
ONLINE SELLING GUIDELINES
make it clear to customers they have to pay when they place an order (for example, a ‘pay now’ button)
display clearly how customers can pay and include delivery options and costs
list the steps involved in a customer placing an order
take reasonable steps to let customers correct errors in their order
let customers know what languages are available
make sure customers can store and reproduce your terms and conditions, for example these can be downloaded and printed off
give your email address
give the cost of using phone lines or other communication to complete the contract where it will cost more than the basic rate
give a description of your goods, services or digital content – include as much information as you can
give the total price or how this will be calculated
give the total delivery cost or how this will be calculated
tell them the minimum length of their contract
give any conditions for ending rolling contracts or contracts with no clear end date
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