Just a bit more information for you…
All profits on merchandise and any excess postage will go to the charity – thank you.
Each candle comes complete with safety advice sticker.
Would you like to sell some Candles for us? Fantastic! Please get in touch, let’s chat about it!
Postage & Package Costs
£3.95 Standard Delivery : Royal Mail 2nd Class.
£7.95 Enhanced Delivery : Royal Mail Tracked/Signed for 48 Hour.
£0.00 Local Pickup : Option to collect by arrangement.
Please choose ‘Pay after quote...’ option at Check Out. We will contact you with a quote so that you can choose whether to proceed.
More details below.
We pride ourselves on our customer service and will always despatch your order as promptly as possible – within 3 working days for stock items.
Printed clothing items, which may have to be produced by our supplier to fulfil your order will normally be despatched within 10 working days however, this is subject to our supplier workload and stock availability and therefore may be longer.
In all circumstances where there is any delay in the despatch of your order, we will keep you informed by email. Upon despatch of your order you will receive a confirmation email.
Orders of multiple items will be despatched together and if includes printed clothing will be subject to the despatch timescale for printed clothing.
Royal Mail is our preferred carrier for both United Kingdom and International orders, but we reserve the right to use other carriers.
The cost of postage and packing for your purchase is £3.95 and your order will be despatched by Royal Mail 2nd class standard delivery. Your order is insured to a maximum value of £20.
We also offer an enhanced option, Royal Mail Tracked and Signed For 48 Hour, at a cost of £7.95. This option offers you full tracking and requires a signature upon delivery. Your order will also be insured up to a maximum of £100. If you are not at home a card will be left explaining how you can collect your item or have it redelivered.
To enable us to quote for delivery please choose, ‘Pay after quote...’ option at check out. We will email you back with a personalised quote.
We normally post using Royal Mail International Tracked and will provide you with a tracking number when your item has been despatched. Your order is insured to a maximum value of £50, with higher levels of cover available on request.
Once your parcel has left the UK it will be handed on to your local postal service for delivery.
Whilst the Royal Mail website indicates the expected delivery timescale in your particular country, we are aware that these timescales may vary, and we ask you to be aware of this. Once in the hands of your local postal service your package will be subject to local rules and regulations. Any local taxes or import duties which are levied upon your item are entirely your own responsibility.
Please note that we regularly review our postage and packing costs and reserve the right to amend or change them at any time.
All goods supplied by us are inspected for quality prior to despatch
Clothing bearing printed designs and logos are produced for us by our trusted suppliers.
Whilst every care is taken, these items may be subject to slight variations in colour and design placement from those shown on our website as part of the production process.
You have the right to cancel your order or to return items for refund within seven days of placing your order or within seven days of receipt of your order, whichever is the longer.
Once despatched, an order can no longer be cancelled and will have to be returned to us at your own cost for a refund.
To cancel an order prior to despatch please email firstname.lastname@example.org
In the unlikely event that an item is faulty we will be happy to issue you with a replacement item or refund the cost of the item plus postage. In these circumstances please email us at the above email address with full details.
Where you wish to exchange an item for a different size, please return to us with details of your order and the replacement size required.
In all the above circumstances, goods must be returned to us within 28 days of receipt, in their original packaging and unused.
When returning goods to us, please obtain a proof of posting from your carrier and ensure that the goods are sufficiently insured to compensate you should your package be lost in transit
If you are taking part of our auction, please refer to our Auction Terms and Conditions
Terms and Conditions
Terms and Conditions
We reserve the right to amend or change these Terms and Conditions at any time. Your use of the shop after amendments or changes have been made constitutes your acceptance of those amendments or changes.
The organisation operating this online shop is My Mito Mission, a charity registered in England and Wales, Charity Number 1176616. Our Registered Office address is 44D Long Ridge, Brighouse HD6 3RZ.
You can contact us in writing at the above address, or by using the ‘Contact Us’ page of our website.
Wherever the terms ‘we’, ‘our’ or ‘us’ are used, they refer to My Mito Mission.
These online shop Terms and Conditions are governed and construed in accordance with the laws of England and Wales. Your accessing of this online shop constitutes acceptance of the exclusive jurisdiction of the English courts in any disputes arising.
Events Beyond Our Reasonable Control
We will use all reasonable endeavours to fulfil our obligations but shall not be liable for any non-performance of or delay in performing any of our obligations occasioned by any cause beyond our control (Force Majeure Event).
All rights reserved
No part of this shop, including information, images, photos, logos, names and icons may be copied, republished, posted, broadcast or reproduced in any form whatsoever without the prior written permission of My Mito Mission
All trademarks, logos and service marks, together called ‘Trademarks’, used in our shop, whether registered or unregistered, are the property of their owners. Unless otherwise stated, we do not give you permission to use any Trademark in our Shop without its owner’s consent.
The My Mito Mission name and logos and those of our Missions, together with all related product and service names are Trademarks of My Mito Mission and may not be used without our prior written consent.
Use of this Online Shop
You agree to use this Shop only for lawful purposes and in a manner which does not infringe the rights of, or restrict, or inhibit the use and enjoyment of this Shop by any third party.
You may not use this Shop for any of the following purposes:
- Disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene or otherwise objectionable material or otherwise breaching any laws
- Transmitting material that encourages conduct that constitutes a criminal offence, or otherwise breaches any applicable laws, regulations or codes of practice
- Interfering with any other person’s use or enjoyment of the Shop
- Making, transmitting or storing electronic copies of materials protected by copyright or other intellectual property right without the proper permission
You will be responsible for our losses and costs resulting from your breach of this clause.
My Mito Mission does not accept liability for any damages, including without limitation, indirect or consequential damages, or loss of profits, or any damages whatsoever arising out of or in connection with the use or loss of use of this Shop.
Goods purchased from our Shop will be at your risk from the time of delivery.
Ownership of the goods will only pass to you when we receive full payment of all sums due in respect of the goods, including delivery charges.
If we fail to comply with these Online Shopping Terms and Conditions, we shall only be liable to you for the purchase price of the goods.
If any of these Terms and Conditions should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these Terms and Conditions are intended to be effective, then to the extent to and within the jurisdiction in which that Term and Condition is illegal, invalid and unenforceable, it shall be severed and deleted from this clause and the remaining Terms and Conditions shall survive, remain in full force and continue to be binding and enforceable.
The content of our Shop, including but not limited to information, images, photos, logos, names and icons are to the best of our knowledge accurate. However, we cannot promise it is error-free or up to date nor that the functions within the shop i.e. html, content and functional aspects are error-free. This also relates to viruses and other harmful objects and we recommend you have installed an active and up to virus checking software system to protect yourself.
This Shop and the information, images, photos, logos, names and icons regarding or relating to My Miyo Mission, its products and services is provided ‘AS IS’ and on an ‘IS AVAILABLE’ basis without any representation or endorsement made and without warranty of any kind whether expressed or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.
These Terms and Conditions do not affect your statutory rights..